he satisfaction of our customers is the reason for being of www.Carterasybilleteros.es, for this we observe:

 

           VOLUNTARY COMMERCIAL GUARANTEE

           Any customer who buys in any online store of the mercantile Nudecom Acilegna SL with CIF B 73830598, in this case in www.Carterasybilleteros.es, has the additional commercial guarantee that the product can be left with a manufacturing defect or any other defect or deterioration not attributable to the buyer for wear and tear or misuse thereof. We will proceed to send a second replacement item whenever possible because it is still in stock. If this is not possible due to being out of stock and / or discontinued by the manufacturer, we will proceed according to those regulated in the legal guarantee regulations on the reflacted foot. In addition to its own accord, our company increases the legal period of 14 days of withdrawal in 7 additional days, on a voluntary basis, being the total withdrawal period of 21 days in total, in which our clients can return the purchased without any explanation of according to the right of withdrawal counted from the moment our client acquires the possession of the purchased ones after receiving the shipment of their order.

 

LEGAL GUARANTEE

   In www.Carterasybilleteros.es, online store of the mercantile Nudecom Acilegna SL with CIF B 73830598, we offer our clients the legal guarantee that assists consumers in the sale of our products, and that refers to the delivery of the products purchased by our clients that could present a manufacturing defect or problem, which is not attributable to natural wear due to use or forced breakage due to misuse, inappropriate, or different and harmful use for which it was designed.

Said legal guarantee covers a period of 2 years from when the product is received and only in the event that this date cannot be accredited, it would be from the day the order is placed.

What rights does the legal guarantee entail in the event of lack of conformity?

• Right of return.

• Right to repair.

• Right to a price reduction.

• Right to terminate the contract.

- What deadlines are involved?

If it is a new product, then the person who sells it will be liable for the lack of conformity or defects within 2 years from the date the product was delivered.

- What if the defect or lack of conformity arises from the first 6 months and up to 2 years?

The consumer must continue to go to the selling party to be able to repair the lack of conformity of the good, but in this case the presumption that the defect comes from the factory does not exist.

- When does the legal guarantee period start to run?

From the date that appears on the purchase receipt or invoice, or on the delivery note if the delivery is later.

- Before whom should the rights that make up the legal guarantee be exercised?

Before the person selling the product in question, since he or she responds to the lack of conformity or defects produced during the warranty period.

Only in cases where it is impossible for the consumer or it is an excessive burden to address the person who sells it, he can directly claim and demand his rights from the manufacturer or producer entity.

- How are rights regarding guarantees of consumer goods exercised?

Any consumer who finds a lack of conformity or defects in products under warranty may choose to demand the repair or replacement of the product, unless one of these options is objectively impossible or disproportionate.

Both repair and replacement have a number of characteristics:

In the first place, it is what the consumer must demand in the event of a possible lack of conformity.

They are free for the consumer: the repair or replacement itself, shipping costs, transport, spare parts, costs related to labor, all of which are borne by the selling entity.

They must be carried out within a reasonable time and without major inconveniences for the consumer.

While the repair lasts, the warranty periods are suspended, and it will start running again when the selling entity delivers the repaired product.

In the event that the product is replaced, the warranty periods will be suspended, which will not be activated again until, at the same time, you seller, proceed to the effective replacement and deliver the replaced product to the consumer. It should be clear that the replaced product does not have a new 2-year warranty period, but the remaining term that remains to be fulfilled is activated.

Notwithstanding the foregoing, if during the first 6 months after delivery of the substitute product it shows non-conformity, it will be presumed that these already existed when the substitute product was delivered.

It should be taken into account that the consumer may not demand the substitution of products for: non-expendable products (those that cannot be substituted by others as they are unique).

In the event that a product is repaired during the warranty period, the aforementioned repair has a 6-month guarantee during which the selling entity will be liable for any lack of conformity arising in relation to said repair.

If, while under warranty, the product is repaired, has been delivered and is still not in accordance with the contract, you may demand the replacement of the product, unless it is disproportionate, the price reduction or the termination of the contract.

If, while under warranty, the product is replaced, it has been delivered to you and it is still not in accordance with the contract, you may demand the repair of the product, unless it is disproportionate, the price reduction or the termination of the contract.

The consumer must inform the selling party of the lack of conformity or defects observed within 2 months of becoming aware of it. If this is not done, it does not imply the loss of the guarantee, but of the damages or losses effectively caused by the delay in communication, the person who consumes must respond.

If there is acceptance of the rights of repair or replacement of the product under guarantee, the selling entity must deliver, and the consumer person demand: a proof of such end in which the date of delivery and the defect (when the consumer person delivers the product), or a document stating the date of delivery of the replaced or repaired product and, where appropriate, the repair carried out (when the consumer picks up the repaired or replaced product).

The price reduction or the termination of the contract will proceed, at the consumer's choice:

When the repair or replacement of the defective product is not possible.

When the repair or replacement of the defective product is not carried out within a reasonable time or without major inconvenience for the consumer.

The price reduction must be proportional to the difference between:

The value of the non-defective product.

The value of the product with the defect when it was delivered to the consumer.

The resolution will not proceed when the lack of conformity or defect is of little importance.

What if the defect or lack of conformity arises from the first 6 months and up to 2 years?

 

The consumer must continue to go to the selling party to be able to repair the lack of conformity of the good, but in this case the presumption that the defect comes from the factory does not exist.

 

- When does the legal guarantee period start to run?

 

From the date that appears on the purchase receipt or invoice, or on the delivery note if the delivery is later.

 

- Before whom should the rights that make up the legal guarantee be exercised?

 

Before the person selling the product in question, since he or she responds to the lack of conformity or defects produced during the warranty period.

 

Only in cases where it is impossible for the consumer or it is an excessive burden to address the person who sells it, he can directly claim and demand his rights from the manufacturer or producer entity.

 

- How are rights regarding guarantees of consumer goods exercised?

 

Any consumer who finds a lack of conformity or defects in products under warranty may choose to demand the repair or replacement of the product, unless one of these options is objectively impossible or disproportionate.

 

Both repair and replacement have a number of characteristics:

 

In the first place, it is what the consumer must demand in the event of a possible lack of conformity.

They are free for the consumer: the repair or replacement itself, shipping costs, transport, spare parts, costs related to labor, all of which are borne by the selling entity.

They must be carried out within a reasonable time and without major inconveniences for the consumer.

While the repair lasts, the warranty periods are suspended, and it will start running again when the selling entity delivers the repaired product.

They are free for the customer to repair or replace the item, as well as the shipping costs, transport, and / or spare parts as well as the labor, all at our expense.

In the event that the replacement of the product proceeds, the warranty terms will be suspended, which will not be activated again until, by the selling party, the effective replacement is carried out and the replaced product is delivered to the consumer. It should be clear that the replaced product does not have a new 2-year warranty period, but the remaining term that remains to be fulfilled is activated.

Notwithstanding the foregoing, if during the first 6 months after delivery of the substitute product it shows non-conformity, it will be presumed that these already existed when the substitute product was delivered.

 

It should be taken into account that the consumer may not demand the substitution of products for: non-expendable products (those that cannot be substituted by others as they are unique).

In the event that a product is repaired during the warranty period, the aforementioned repair has a 6-month guarantee during which the selling entity will be liable for any lack of conformity arising in relation to said repair.

If, while under warranty, the product is repaired, has been delivered and is still not in accordance with the contract, you may demand the replacement of the product, unless it is disproportionate, the price reduction or the termination of the contract.

If, while under warranty, the product is replaced, it has been delivered to you and it is still not in accordance with the contract, you may demand the repair of the product, unless it is disproportionate, the price reduction or the termination of the contract.

The consumer must inform the selling party of the lack of conformity or defects observed within 2 months of becoming aware of it. If this is not done, it does not imply the loss of the guarantee, but of the damages or losses effectively caused by the delay in communication, the person who consumes must respond.

If there is acceptance of the rights of repair or replacement of the product under guarantee, the selling entity must deliver, and the consumer person demand: a proof of such end in which the date of delivery and the defect (when the consumer person delivers the product), or a document stating the date of delivery of the replaced or repaired product and, where appropriate, the repair carried out (when the consumer picks up the repaired or replaced product).

The price reduction or the termination of the contract will proceed, at the consumer's choice:

When the repair or replacement of the defective product is not possible.

When the repair or replacement of the defective product is not carried out within a reasonable time or without major inconvenience for the consumer.

The price reduction must be proportional to the difference between:

The value of the non-defective product.

The value of the product with the defect when it was delivered to the consumer.

The resolution will not proceed when the lack of conformity or defect is of little importance.

RETURNS

If for any reason you are not satisfied with your product purchased through the internet, you have a period of 21 days, from the date of delivery of the product, to return it without any explanation. In this case the shipping and collection costs will be borne by the customer. Our address is: Nudecom Acilegna S.L. C / Isaac Albeniz nº 1 30400 Caravaca de la Cruz (Murcia) - SPAIN - Before making such return, the customer must contact our sales department within the deadline indicated by email: info@carterasybilleteros.es, or telephone, where the return process will be indicated if it is not clear and the client tells us It will indicate the method of return chosen and what you want us to do. Any return without this prior communication will not be received. To be able to accept the return must be in perfect condition both the product and its original packaging, without scratches or broken or damaged packaging and including all documentation accompanying the product and its accessories. The customer must make a proper packaging to ensure transport without damage. Once received and checked by our staff that the product is in the same state in which it was sent, the amount will be refunded according to the payment method made by the customer. You can communicate with us through: By e-mail: info@carterasybilleteros.com By phone: 661 305 616 Spain or 0034 661 305 616 International.